Fast food service
Is it just me or is it impossible to get even halfway decent service at a fastfood resturant nowadays? It has really become apparent to me in the past five years that most of these employees do not care about their jobs in the least and customer service has gone right out the window. Granted, it is not the highest paying or most glamorous job on earth, but is it to much to ask for the appearance of giving a crap? I dont think it is, but it wont change. I worked at a wendy's for almost two years (untill I graduated high school and went into the army) and we actually wanted to do things the right way, serve good food and be friendly and curtious to customers. I went through a wendy's drive through the other day and not one word was spoken, they took my money without saying anything and gave me my food without saying anything. Im not saying they had to run out and give me a hug or anything, but a simple "How's it going" would go a long way. I never complain though. One lessen I learned while working in the fast food industry is you do not complain if you know whats good for you. Your food will get messed with. Either body fluids, dropping it on the greasy floor, or simply give you old food that has been sitting around for six hours. I got some fries the other day that were so old and soggy they actually held the shape of the fry container after I dumped them out. Did I complain? No. Then I would have traded in soggy fries for ones that have been down someones pants. I'll take the soggy ones any day of the week. They have all of the power when they are in charge of what you put in your mouth. Resturants are the one place I dont complain. I've never been a person to back away from a conflict (physical or verbal) but they will remain dominant on these occations. If your thinking about complaining to a manager, dont waste your time. No action will be taken. It is tough for them to find people to take these jobs. So to them it is better to have five people that would rather stand there and carry on a conversation amongst themselves then take your order than it would be to fire them due to customer complaints and have an empty kichen due to the difficulty in hiring replacements. So thats it, my first blog. (I've been on funtrivia for almost a year but just figured this out) Please leave me a comment on your way out. Thanks for reading my ramble!

3 Comments:
Doing the job you are hired to do shows maturity and respect for oneself. My first job paid $1.25 per hour and I worked hard (amusement park).
I agree about not saying anything about a meal directly to the employees. I have seen food dropped onto the floor. However, I have no problem calling the manager when we get home and explaining to them why their business is going away. If the manager does not care, then you know why the employees do not care either.
Good topic. Thanks for posting it. Mo
By talentedone, May 10 08 5:43 AM
Exactly. Most of an employees attitude is a direct reflection of the manager.
By rayven80, May 10 08 11:22 AM
It is very hard to get an employee to care about the customer if they are making minimum wage and morale is a foreign word to them. That's why places like In N Out Burger (where employees make much higher wages) have such excellent service. When a business treats its employees right, the customers benefit, too.
By bionic4ever, May 11 08 7:16 PM